Customer Care Training

How do your customers feel about your organisation?

Any individual employee alone is very unlikely to achieve major changes in the quality of customer service in an organisation. Our workshops are therefore carefully researched and delivered to build up a critical mass of people who are pulling in the same direction to deliver collectively to your customers.

What could we include in a workshop for you?

• What's different about good performance
• Performance standards

• Turning complaints into opportunities
• Listening skills
• Effective communications
• Internal clients
• First contact
• Customer rapport
• Reassuring customers
• Develop a reputation for reliability
• Managing expectations ..... and more !

Delegates are trained and experience the tools, techniques and approaches that starts to manage how your customers feel about them and, in turn their organisation.